Contact us
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Our goal is to provide both superior customer experience and tremendous value for our customers. We are passionate about exceeding your expectations! Questions? Comments? Concerns? Fill in your information and someone will contact you shortly! -HOUSE OF REINE TEAM |
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FAQ
SKINCARE
Q. ARE YOUR PRODUCTS PARABEN-FREE?
Yes, all of our products are made without the use of parabens.
Q. ARE YOUR PRODUCTS GLUTEN-FREE?
Yes. None of the House of Reine formulas contain any gluten.
Q. ARE YOUR PRODUCTS NATURAL?
Our products are made using natural ingredients, however, not all are 100% natural.
Q. ARE YOUR PRODUCTS ORGANIC?
Our products contain certain organic ingredients, however, are not certified organic.
Q. ARE YOUR PRODUCTS SAFE FOR PREGNANT CUSTOMERS?
Yes, all of our products are safe to be used by pregnant or nursing mothers.
Q. ARE YOUR PRODUCTS CRUELTY-FREE?
Yes, all of our products are cruelty-free. We do not test on animals.
HAIRCARE
Q. How are your products different from other brands?
A. Our products are for all hair types. Each product is highly concentrated and formulated to give you the essentials without fillers. We use a special blend of exotic essential oils that are not found in any other product on the market. Most of our products are vegan-friendly.
Q. What is the shelf life of House of Reine haircare products?
A. 12 months from purchase.
Q. Can I use your products on relaxed hair?
A. Yes, our products are formulated for natural and chemically treated hair.
Q. Can I use your products on color treated hair?
A. Yes, our products are proven to retain color (regardless of pigment) while providing moisture.
PAYMENT & SHIPPING
Q. Do you ship internationally?
A. We currently ship within the United States and Canada.
Q. How long will it take to receive my order?
A. Generally it takes up to 3 business days to process orders and 1-3 days for shipping.We ship USPS Priority for all orders.
Q. What methods of payment do you accept?
A. We accept PayPal and all major credit cards.
